The Microsoft Surface over the years has been a strong competitor to Apple‘s Mac Line of computers. What gave them a push was they being on the list of Consumer Reports rare list of recommended products.
Unfortunately this didn’t last long. The rating has been ripped because the Surface have “poor predicted reliability “. Consumer Reports before recommending or condemning any product conduct a survey through their database of consumers and purchased products.
This survey was focused on Microsoft products numbering about 90,000 that were purchased between 2014 and early 2017. It came to light that 25% of their laptops or tablets will have issues within the first two years of ownership.
This resulted in they removing the recommended rating off four Microsoft laptops. Namely Surface Laptop (128GB and 256GB) and Surface Book (128GB and 512GB)
“The differences were statistically significant, which is why Microsoft doesn’t meet CR’s standards for recommended products. The surveys are conducted annually.” – Consumer Reports
Details about the criteria for the survey taken hasn’t been released. The report also noted that Microsoft is new to manufacturing its own product in relation to their competition.
Microsoft has since released a statement to CR, saying “Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability. We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation.”